Shipping policy

We carefully prepare and package each Hemarien order before shipment.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully completed.

Orders placed on weekends or holidays will begin processing on the next business day.

During launches, holidays, or periods of unusually high order volume, processing may require additional time. If a significant delay affects your order, we will contact you using the information provided at checkout.

U.S. Shipping

Hemarien currently offers the following shipping options within the United States:

Complimentary Standard Shipping
Standard shipping is complimentary on U.S. orders. Estimated carrier transit time is typically 3–5 business days after your order has been processed and shipped.

Expedited Shipping — $15
Expedited shipping is available for a flat rate of $15. Estimated carrier transit time is typically 2–3 business days after your order has been processed and shipped.

Shipping estimates are provided as a general guide and are not guaranteed. Carrier delays, severe weather, holidays, service disruptions, and other circumstances outside Hemarien's control may affect delivery times.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation containing tracking information at the email address or contact method provided during checkout.

Please allow time for the carrier to scan and update tracking information after your shipment has been accepted.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order. If you notice an error, contact support@hemarien.com as soon as possible.

We will make reasonable efforts to update an address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to the carrier.

Hemarien is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Delayed, or Damaged Packages

If your tracking information shows an unusual delay or your package appears to be lost in transit, please contact support@hemarien.com so we can assist you in reviewing the shipment and determining the appropriate next steps.

If your order arrives damaged, please contact us within 7 days of delivery and include your order number, a description of the issue, and clear photographs of the item and packaging.

Please retain all original packaging while a damaged-shipment claim is being reviewed.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check the delivery area, household members, neighbors, building management, or other secure locations where the carrier may have left the package.

You may also contact the carrier directly for additional delivery information.

If you are still unable to locate your order, contact support@hemarien.com and we will assist where reasonably possible.

Returned-to-Sender Packages

Orders returned to Hemarien because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to retrieve a package may require additional shipping charges before the order can be sent again.

We will contact you if your order is returned to us.

International Shipping

Hemarien's available shipping destinations and shipping options are displayed at checkout.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

International delivery times may vary due to customs processing and local carrier conditions.

Returns

Shipping an item back to Hemarien is governed by our Return & Refund Policy. Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect.