Shipping & Handling
Every Hemarien order is carefully prepared, inspected, and packaged before shipment to ensure it arrives safely and in the condition intended.
Order Processing
Orders are typically processed and prepared for shipment within 2–5 business days, excluding weekends and holidays.
During collection launches, holidays, or periods of increased demand, processing times may be extended. If a significant delay affects your order, we will contact you with an updated estimated shipping date and available options.
Shipping
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Estimated delivery times begin after your order has been processed and handed over to the carrier. Delivery times may vary depending on destination, carrier service, weather, holidays, and other circumstances outside Hemarien’s control.
Tracking information may take up to 24–48 hours to update after shipment.
Packaging
Each Hemarien piece is carefully packaged to help protect the jewelry during transit and presentation.
Packaging may vary depending on the item, order size, or availability.
If an order is intended as a gift, any available gift-packaging options will be shown at checkout.
International Orders
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in Hemarien’s product or shipping prices unless otherwise stated at checkout.
Customs processing may also cause additional delivery delays that are outside Hemarien’s control.
Delivery Issues
If your order is delayed, arrives damaged, or cannot be located after being marked as delivered, please contact support@hemarien.com with your order number and any relevant tracking information.
For damaged deliveries, please include clear photos of the item and packaging.
Hemarien will review the issue and assist with the appropriate next steps, which may include contacting the carrier, filing a claim, arranging a replacement, or issuing a refund where applicable.
Address Accuracy
Please review your shipping information carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error after placing your order, contact support@hemarien.com as soon as possible. We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.
Hemarien is not responsible for delivery delays, returned packages, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
Questions
For additional care guidance or product support, please contact:
We are always pleased to assist.