Returns & Refunds
At Hemarien, we want you to feel confident in your purchase. If you are not completely satisfied with your order, we are pleased to offer returns and exchanges in accordance with the policy below.
Return Eligibility
Items may be returned within 14 days of delivery, provided they are:
- Unworn and unused
- In their original condition
- Returned with all original packaging and included materials
- Free from scratches, damage, alterations, or other signs of wear
All returned items are subject to inspection. Hemarien reserves the right to deny a return or refund if an item does not meet the eligibility requirements above.
Exchanges
We are happy to offer exchanges for eligible items, subject to product availability.
To request an exchange, please contact us before returning your item. We will provide return instructions and confirm whether the requested replacement is available.
Exchanges are processed once the returned item has been received and inspected and meets our return eligibility requirements.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or personalized pieces
- Gift cards
- Final sale items
Items that show signs of wear, damage, alteration, or otherwise do not meet our return eligibility requirements may also be refused.
Return Process
To request a return or exchange, please contact support@hemarien.com within 14 days of delivery.
Please include:
- Your order number
- The item(s) you wish to return or exchange
- The reason for your request
Once your request has been reviewed and approved, we will provide return instructions. Please do not send items back before receiving return authorization and instructions from Hemarien.
Returned items must meet the eligibility requirements outlined above.
Refunds
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
Please allow 5–10 business days for the refund to be processed. Once issued, additional processing time may be required by your bank or financial institution before the funds appear in your account.
Original shipping charges are non-refundable unless the return is due to an error by Hemarien, such as an incorrect or defective item.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service and retaining proof of shipment. Hemarien is unable to process a return until the returned item has been received.
If the return is due to a damaged, defective, or incorrect item, Hemarien will provide instructions for return shipping.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact support@hemarien.com within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, if the item arrived damaged
Once reviewed, Hemarien will provide instructions and work to resolve the issue through an appropriate replacement, repair, or refund.
Damage caused by normal wear, improper care, accidents, or the natural wear of plated finishes is not considered a manufacturing defect.
Questions
For additional care guidance or product support, please contact:
We are always pleased to assist.